This Privacy Policy describes how CozeGear (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Data Controller: The data controller responsible for your Personal Information is Yovlen Trading Ltd, a company registered in England and Wales (Company No. 17456219), with its registered office at 124 City Road, London, EC1V 2NX, United Kingdom. CozeGear is a trading name of Yovlen Trading Ltd. You can reach us at contact@cozegear.com.
We understand that privacy is paramount to our customers, especially when dealing with advanced smart home technologies. We are fully committed to guarding your transactional data with industry-standard encryption protocols.
1. Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. (Collected automatically using cookies, log files, web beacons, tags, or pixels).
Order Information: Name, billing address, shipping address, email address, and phone number. (Collected directly from you to fulfill our contract).
Payment Information: Your card details are collected and processed directly by our payment provider, Stripe. We do not see or store your full card number. (Processed to fulfill our contract and to prevent fraud).
2. How We Use Your Personal Information
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
- To communicate and cross-verify details with you regarding active order status.
- To screen our orders for potential risk or fraudulent activities.
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
3. Legal Bases for Processing (UK GDPR Article 6)
We process your Personal Information only where we have a valid legal basis to do so:
- Performance of a contract– to process and fulfill your order, including payment, shipping, and customer support (Article 6(1)(b)).
- Legitimate interests– to screen orders for fraud and risk, to secure our Site, and to improve our products and services (Article 6(1)(f)).
- Legal obligation– to retain accounting and tax records and to comply with applicable law (Article 6(1)(c)).
- Consent– to send you marketing communications and to set any non-essential cookies, where you have given your consent (Article 6(1)(a)). You may withdraw your consent at any time.
4. Sharing Personal Information
We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example, we use a secure payment gateway (Stripe) to safely process credit card payments, and verified regional logistics providers (such as USPS, FedEx, and UPS) to fulfill and track shipments. Finally, we may also share your Personal Information to comply with applicable laws and regulations.
5. International Transfers
Yovlen Trading Ltd is established in the United Kingdom. Some of our service providers — including Stripe — process data outside the UK/EEA, including in the United States. Where we transfer Personal Information outside the UK, we rely on appropriate safeguards, including the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, together with the UK Extension to the EU–US Data Privacy Framework where applicable.
6. Cookies and Tracking Technologies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site.
Strictly necessary cookies:These are set by our store platform and payment infrastructure to keep your shopping cart and session working and to protect the Site against abuse (for example WooCommerce session cookies and Cloudflare’s security cookie). Under UK GDPR, strictly necessary cookies do not require your consent.
Analytics and advertising cookies: We do not currently use Google Analytics, Meta Pixel, or any third-party analytics or advertising cookies on this Site.
You can control and delete cookies at any time through your browser settings. If we introduce analytics or advertising cookies in the future, we will update this policy and request your consent before they are set.
7. Your Rights (UK GDPR & CCPA)
Depending on your regional residency, you possess specific consumer privacy protection entitlements:
UK & EEA Residents (UK GDPR / GDPR): You have the right to access the Personal Information we hold about you, to port it to a new service, to ask that your Personal Information be corrected, updated, or erased, and to object to or restrict certain processing. Where processing is based on your consent, you have the right to withdraw that consent at any time (this will not affect the lawfulness of processing carried out before you withdrew it). If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
California Residents (CCPA):You have the right to know what personal data is being collected, request deletion of personal info, and opt-out of the “sale” or “sharing” of personal information (Note: CozeGear never sells your personal identifier data to data brokers).
8. Data Retention
We retain Order Information for six (6) years from the end of the relevant financial year, as required by UK tax and accounting law (HMRC). We may retain limited records for longer where necessary to resolve disputes or to comply with legal obligations. Data you ask us to erase will be deleted, except where we are legally required to retain it.
9. Changes to This Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our data management operational protocols or for other legal, regulatory, or technical compliance reasons. The “Last updated” date at the top of this page indicates when this policy was last revised.
10. Contact Desk
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@cozegear.com.
Have privacy requests or want to erase your transaction logs?
Please reach out straight to our Privacy Compliance Officer at contact@cozegear.com