Refund Policy

Return Window: You have 30 days from the date of delivery to request a return.

Item Condition: To be eligible for a full refund, your machine must be in its original packaging, include all accessories/manuals, and show no signs of physical abuse or cosmetic damage.

How to Start a Return: Please contact our dedicated support team at contact@cozegear.com. Do not send items back without an authorized Return Merchandise Authorization (RMA) number and the correct warehouse address provided by our team.

To ensure a seamless experience for our American customers, all domestic returns are processed through our designated U.S.-based fulfillment and inspection hubs.

If you are shipping your return from within the United States, you will never have to worry about international return shipping or complex cross-border customs declarations.

Note: Unless the product arrives defective or damaged upon delivery, customers are responsible for the return shipping costs to our U.S. warehouse.

Our standard return and inspection hub is located in the United States, and the 30-day satisfaction guarantee is designed primarily around our U.S. customers. We still want international customers to be able to return an item, so the following applies if you are outside the United States.

Please contact us at contact@cozegear.com before sending anything back. We will confirm in writing which of the following options applies to your order, together with the exact return address and your RMA number:

• (a) Return to a designated regional address. Where we have a return address available in or near your region, we will provide it to you.
• (b) Return to our U.S. hub. Where no regional address is available, you may return the item to our U.S. warehouse. In that case the return shipping cost, together with any duties, taxes or customs clearance fees incurred on the return shipment, are your responsibility, and any such charges may be deducted from your refund.
• (c) Refund without returning the goods. Where returning the item is not commercially reasonable — for example, where the cost of return shipping would exceed the value of the item — we may, at our discretion, offer a full or partial refund without requiring you to send the goods back. We will always confirm this with you in writing before you dispose of anything.

Please note that prepaid return labels are not available for international orders. We will never ask you to ship an item back without first confirming your RMA number and the correct address.

Your statutory rights.

If you are a consumer resident in the United Kingdom or the European Union, you may have a statutory right to cancel your order within 14 days of receiving the goods. Where that right applies, we will refund the price you paid together with the standard outbound delivery cost, and you will be responsible for the direct cost of returning the goods, as provided by applicable law. Our 30-day satisfaction guarantee is offered in addition to that right and is more generous than it.

To maintain strict quality controls and deliver our advanced thermal technologies at the most competitive direct-to-consumer prices, all CozeGear orders are dispatched dynamically directly from our premium global manufacturing and fulfillment hubs.

Every order is backed by fully tracked international air priority shipping.

Local delivery across the United States is finalized via trusted regional carriers (such as USPS, FedEx, or UPS) straight to your doorstep.

For full details of shipping fees, free-shipping terms, import duties and taxes, transit times by region, and how we handle delayed or lost shipments, please see our Shipping Policy.

Once your return is received and thoroughly inspected at our warehouse, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed automatically back to your original payment method (such as the credit card used at checkout).

Please allow 5 to 7 business days for your financial institution to clear and post the refund to your account. Any refund will be issued in the same currency in which you paid; we are not responsible for exchange-rate differences or fees applied by your bank.

Where we agree a refund without requiring you to return the goods (see section 3), we will process that refund within 5 business days of confirming the agreement with you.

All CozeGear products are covered by warranty in accordance with the consumer protection laws applicable in your country of residence. The warranty covers manufacturing defects under normal household use.

The warranty does not cover misuse or improper handling, accidental damage, or normal wear and tear.

To file a claim, contact contact@cozegear.com with your order number together with photographs or a short video showing the issue. Our support team will assess the claim and arrange a repair, a replacement part, or a replacement unit as appropriate.

Nothing in this policy excludes, restricts or replaces any warranty, remedy or other right you are entitled to under the mandatory consumer protection laws of your country of residence. If you are a consumer in the United States, this section does not limit any non-waivable right you may have under applicable federal or state law.