At CozeGear, we stand behind the premium quality of our automatic ironing machines. We want you to feel entirely secure with your purchase, which is why we offer a comprehensive 30-Day Risk-Free Trial.
If you are not completely satisfied with your garment care experience, we are here to help.
1. 30-Day Risk-Free Trial & Returns
Return Window: You have 30 days from the date of delivery to request a return.
Item Condition: To be eligible for a full refund, your machine must be in its original packaging, include all accessories/manuals, and show no signs of physical abuse or cosmetic damage.
How to Start a Return: Please contact our dedicated support team at contact@cozegear.com. Do not send items back without an authorized Return Merchandise Authorization (RMA) number and the correct warehouse address provided by our team.
2. Dedicated U.S. Return Logistics
To ensure a seamless experience for our American customers, all domestic returns are processed through our designated U.S.-based fulfillment and inspection hubs.
You never have to worry about international return shipping or complex cross-border customs declarations.
Note: Unless the product arrives defective or damaged upon delivery, customers are responsible for the return shipping costs to our U.S. warehouse.
3. Shipping & Global Fulfillment Transparency
To maintain strict quality controls and deliver our advanced thermal technologies at the most competitive direct-to-consumer prices, all CozeGear orders are dispatched dynamically directly from our premium global manufacturing and fulfillment hubs.
Every order is backed by fully tracked international air priority shipping.
Local delivery across the United States is finalized via trusted regional carriers (such as USPS, FedEx, or UPS) straight to your doorstep.
4. Defective, Damaged, or Wrong Items
Please inspect your order upon reception. If the machine is defective, damaged during transit, or if you receive the wrong item, contact us immediately at contact@cozegear.com. We will quickly evaluate the issue and arrange a complimentary replacement or full refund, covering all associated shipping fees.
5. Refund Processing Time
Once your return is received and thoroughly inspected at our U.S. warehouse, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed automatically back to your original payment method (Credit Card, PayPal, etc.).
Please allow 5 to 7 business days for your financial institution to clear and post the refund to your account.
Have additional questions about your return?
Reach out to our global support team directly at contact@cozegear.com