Thank you for choosing CozeGear. We are dedicated to delivering our premium automatic ironing machines to your doorstep with speed, security, and full transparency.
Currently, our primary focus is serving our customers across the United States, while also accommodating global orders through our international network.
1. Shipping Fees & Import Taxes
United States (Main Market): We are proud to offer Free Premium Air Shipping on all orders across the United States. All prices declared on our store for the U.S. region are fully inclusive of custom duties and taxes. American customers will never be charged any hidden border fees upon delivery.
International Orders: For countries outside the United States, any applicable import duties, taxes, or regional fees will be calculated and displayed dynamically at checkout. Please carefully review your shopping cart summary before finalizing your purchase.
2. Processing & Transit Timelines
To ensure strict quality control and deliver our advanced garment-care technologies at direct-to-consumer prices, all orders are dispatched dynamically from our premium global manufacturing and fulfillment hubs.
Order Processing Time: All orders are verified, packed, and handed over to our logistics partners within 1–2 business days (excluding weekends and regional holidays).
Estimated Transit Time (U.S.): Once dispatched via priority air lines, domestic delivery across the United States typically takes 5–9 business days.
Total Estimated Delivery Window: Most U.S. customers can expect to receive their CozeGear machine within 6–11 business days from the initial transaction date.
3. Order Tracking Transparency
As soon as your package leaves our global fulfillment center, you will automatically receive a shipping confirmation email containing a tracking number and a real-time tracking link. Final local delivery within the United States is securely handled by trusted national carriers, including USPS, FedEx, or UPS.
4. Address Changes & Order Modifications
Please verify your shipping details thoroughly during checkout. Because our fulfillment lines operate efficiently to maintain swift shipping speeds, we can only modify or cancel your order within 12 hours of placement. Once a tracking number is generated, we are unable to intercept or alter the shipment route.
5. Missing or Damaged Shipments
Every single CozeGear shipment is fully insured against theft, loss, or transit damage.
- If your machine arrives with visible box or product damage, please document it with photographs and contact us immediately at contact@cozegear.com.
- If your tracking information indicates “Delivered” but you cannot locate the parcel, please verify around your porch/neighbors or contact your local courier hub prior to filing a claim with our support desk.
Questions about your order status or custom routes?
Connect with our shipping support operations anytime via contact@cozegear.com