Shipping Policy

United States (our primary market): We ship to all 50 U.S. states and the District of Columbia.

International: We ship to most countries worldwide through our international air freight network. Final availability for your country is confirmed at checkout. If your country or region cannot be selected at checkout, we are unable to ship there at this time.

Destinations we cannot ship to: We are unable to ship to countries and regions that are subject to international sanctions, trade embargoes or export controls imposed by the United Nations, the United Kingdom, the European Union or the United States, or to any destination where our carriers cannot lawfully provide service. Any order placed for such a destination will be cancelled and refunded in full.

PO Boxes and freight forwarders: Because our automatic ironing machines are large, high-value items that may require a signature on delivery, we require a complete physical street address for these products and are unable to deliver them to PO Boxes, parcel lockers or military APO/FPO addresses. Smaller accessories may be deliverable to a PO Box — please contact us before ordering. We do not ship to third-party freight forwarding or parcel consolidation addresses; where an order is sent to such an address, risk passes to you on delivery to that address and our loss and damage cover does not apply.

Order Processing Time: All orders are verified, packed and handed over to our logistics partners within 1–2 business days, excluding weekends and public holidays.

“Business days” means Monday to Friday, excluding public holidays in the jurisdiction of our fulfillment hub. The day on which you place your order is not counted as a processing day.

Peak periods: During major promotional events and holiday seasons, order volumes may be higher than usual and processing can take up to 3–5 business days. Where this affects your order, we will notify you by email.

Once your parcel has been dispatched, we will send you a shipping confirmation email with your tracking details.

United States — free shipping, no minimum: We offer Free Premium Air Shipping on all orders across the United States, with no minimum order value. All prices declared on our store for the U.S. region are fully inclusive of customs duties and taxes, so American customers will never be charged a hidden border fee upon delivery.

International: Shipping fees for destinations outside the United States are calculated at checkout based on the destination country, parcel weight and dimensions, and are shown to you before you pay. Unless expressly stated on the Site at the time of your order, free-shipping promotions do not apply to international destinations.

If a shipping charge has clearly been calculated incorrectly, we may contact you to confirm the correct charge or cancel and fully refund your order before dispatch.

United States: Orders shipped to the United States are sold on a delivered-duties-paid basis. The price you pay us already includes applicable customs duties and taxes, and you will not be asked to pay any additional border charges on delivery.

Outside the United States (including the United Kingdom and the European Union): Import duties, sales taxes, VAT, customs clearance and brokerage fees are not included in the price you pay us and are the responsibility of the recipient. These charges are set by your local customs authority and collected by the carrier, usually before delivery. They are outside our control, and we do not receive any part of them. We therefore cannot tell you in advance what they will be, and we recommend checking your country’s import thresholds before ordering.

We do not currently collect or prepay import duties, VAT or customs charges for destinations outside the United States, so these cannot be paid at checkout. Only orders shipped to the United States are sold on a delivered-duties-paid basis.

Refused or unclaimed parcels: If you refuse to pay the applicable customs charges, the parcel may be returned, held, abandoned or destroyed by the carrier or customs authority. In that situation we may deduct the original outbound shipping cost, any return shipping cost and any customs charges incurred from your refund.

We are required by law to declare the full commercial value of the goods on the customs invoice. We cannot mark parcels as gifts or under-declare their value.

Please verify your shipping details thoroughly during checkout. Because our fulfillment lines operate efficiently to maintain swift shipping speeds, we can only modify or cancel your order within 12 hours of placement. Once a tracking number has been generated, we are unable to intercept or alter the shipment route.

If you notice an error after dispatch, contact the carrier directly with your tracking number; we will support a redirect or hold request where possible, but we cannot guarantee that the carrier will be able to action it. We are not responsible for orders delivered to an incorrect or incomplete address supplied at checkout.

Every CozeGear shipment is fully insured against theft, loss and transit damage.

Damaged in transit: Please inspect your parcel on arrival. Where possible, refuse a visibly damaged parcel or note the damage with the courier at the point of delivery. Then photograph the packaging and the product and contact us at contact@cozegear.com within 48 hours of delivery, or as soon as reasonably possible. Please keep the original packaging and all contents until your claim is resolved, as the carrier may require inspection or collection. We will arrange a replacement or a full refund at no cost to you, including shipping.

Marked “Delivered” but not found: Please first check around your property, with neighbours, with your building reception and with your local courier depot, as couriers can often provide a delivery GPS confirmation. If the parcel is still missing, contact us within 14 days of the recorded delivery scan and we will open an investigation with the carrier and our insurer.

Lost in transit: If tracking shows no movement for 7 business days (U.S. destinations) or 10 business days (international destinations), or the carrier confirms the parcel is lost, contact us and we will send a replacement or issue a full refund.

Claim windows: We ask that you notify us within 30 days of the delivery date or expected delivery date, so that we can lodge a claim with the carrier and insurer within their own time limits. After that period we will still act in good faith and in line with your statutory rights, but a full replacement may no longer be available.

Nothing in this section limits or excludes your statutory rights as a consumer.

This Shipping Policy covers dispatch, transit, tracking and shipments that are delayed, lost or arrive damaged. It does not govern returns or refunds.

Returns, refunds, exchanges, the 30-day satisfaction guarantee and your right to cancel are set out in full in our Refund Policy. In summary, returns must be authorised in advance: please contact contact@cozegear.com to obtain a Return Merchandise Authorization (RMA) number and the correct warehouse address before sending anything back.

Nothing in our policies affects your statutory rights as a consumer under the law of your country of residence.

For questions about your order status, delivery times or a delayed or missing parcel, please contact our shipping support team at contact@cozegear.com and include your order number and tracking number where available. We aim to respond within one business day.

Our full company details are: Yovlen Trading Ltd, Company No. 17456219, registered in England and Wales, registered office at 124 City Road, London, EC1V 2NX, United Kingdom. CozeGear is a trading name of Yovlen Trading Ltd.